Legal

Privacy policy

Effective October 29, 2026 · Last updated October 29, 2026

What we collect, why we collect it, who we share it with, and the choices you have. We’ve tried to keep it plain.

Who we are

Intently is run by Clutch Codeworks LLC (“we”, “us”). This policy covers intently.ai, the Intently app at app.intently.ai, and the emails we send.

For anything about your data, email support@intently.ai. Our mailing address is [TBD: mailing address].

The short version

We collect what we need to run Intently: your account, your projects and how you use the app.
Intently finds public posts on Reddit, X, LinkedIn, GitHub and Discourse. That means we also process public information about people who don’t use Intently. Section 5 explains this and the rights those people have.
We use AI to read and sort that public data. We don’t use your data to train AI models.
We don’t sell personal information for money. We do use advertising pixels, explained below.
You can ask us to see, fix or delete your data at any time by emailing support@intently.ai.

Information you give us

Account details. Your name, email address and password. Passwords are stored hashed, never in plain text. If you sign in with Google, we receive your name and email from Google.
Your business and projects. Your website address, a description of what you offer and who you want to reach, and your intent signals (the topics, keywords, communities and channels you ask Intently to watch).
Your work in the app. Lead statuses, notes, ratings and feedback, draft replies you edit, and prospect lists you build or export.
Teammates. Email addresses of people you invite to your organization.
Billing. Payments are handled by Stripe. We keep your Stripe customer ID, plan, credit balance and invoice status. We never see or store your full card number.
Integrations. If you connect Slack or add a webhook, we store the connection details needed to send you notifications.
Messages to us. What you send through our contact form, demo requests, support emails and booking pages.

Information collected automatically

App usage. We use PostHog to see which pages and features are used. Inside the app these events are linked to your user ID, name and email.
Errors. When something breaks, Sentry records technical details such as the error, the request that failed, your browser and your device.
Server logs. Our servers record requests, including IP address and time.
Cookies and pixels. Our website and app use Google Analytics and advertising pixels from Meta, LinkedIn, X and Reddit, loaded through Google Tag Manager, plus Rewardful for referrals and Umami for cookie-free website stats. On intently.ai, visitors in the EEA, UK and Switzerland are asked first, and these tags only load if they accept. We treat a Global Privacy Control signal as a “no” everywhere. The cookie policy lists each one.

Public data about people who don’t use Intently

This section is for anyone whose public posts or profile may appear in Intently, even if you’ve never heard of us.

What we collect. When a public post or comment on Reddit, X, LinkedIn, GitHub or Discourse matches what one of our customers is looking for, we collect:

the post or comment itself, its link, date, and like and reply counts;
public profile details of the author: name or display name, username, profile link, profile picture link, headline or bio, job title, company, location, website, industry and follower count;
an email address only if it’s publicly shown on that profile, for example on GitHub;
for LinkedIn posts, the public profiles of people who reacted or replied;
public details about the company someone works for, such as its name, website, industry and location.

How we get it. Through the public APIs of Reddit, GitHub and Discourse, and through Apify, a data collection service, for X and LinkedIn. We only collect information that is publicly available.

Why. So our customers can find people who are asking for something they offer, and reply in a helpful way. Our AI reads the post to judge whether it’s relevant and summarizes it. Customers see the post, a summary, a relevance score and a draft reply, and may save or export the people they’re interested in. Intently does not post, comment or send messages on anyone’s behalf; customers reply themselves, from their own accounts.

Legal basis. Where GDPR applies, we rely on legitimate interests: ours in running the service, and our customers’ in finding people who have publicly asked for help. We think this is fair because the information is already public, it is used to respond to what people have said in public, and you can object at any time.

Your choices. You can ask us what we hold about you, or ask us to delete it, by emailing support@intently.ai with a link to your profile. See also our delete your data page. If a customer has already exported your details, they are responsible for that copy.

How we use information

to run Intently: find and rank conversations, enrich profiles, draft replies and send notifications;
to understand your business, including reading the public pages of the website you give us;
to bill you and manage your plan and credits;
to send account emails, and product updates or marketing you can unsubscribe from at any time;
to answer your questions and give support;
to keep the service secure, prevent abuse and fix bugs;
to understand how people use Intently and improve it;
to measure our advertising;
to meet our legal obligations.

How we use AI

We use the Microsoft Azure OpenAI Service to read and score public conversations, summarize them, describe your business from your website, enrich profiles and draft replies. The text we send includes public posts and profiles, your business details and your intent signals.

We don’t use your data to train AI models. Under Microsoft’s terms for this service, the prompts and outputs we send are not used to train OpenAI’s models.

We share information with service providers that help us run Intently. They may only use it to provide their service to us.

Provider	What for	Data involved
Microsoft Azure	Hosting for our app, API, background jobs, caching and secrets	All data the service handles
Microsoft Azure OpenAI Service	AI that reads, scores and summarizes conversations, describes your business and drafts replies	Public posts and profiles, your business details and website content, your intent signals
Stripe	Subscriptions, payments and invoices	Organization name, billing email, payment card (held by Stripe)
Twilio SendGrid	Account and notification emails	Name, email address, email content
Loops	Product updates and marketing email	Name, email address, basic account details
Google	Sign in with Google; Google Analytics and Tag Manager	Account email and name; usage and device data
PostHog	Product analytics inside the app (US region)	Usage events, user ID, name, email, device data
Sentry	Error monitoring	Error details, the failed request, browser and device data
Apify	Collecting public posts and profiles from X and LinkedIn	Search terms and the public data it returns
Slack	Sending conversations to your workspace, if you connect it	Conversation summaries and links
Rewardful	Tracking referrals from our affiliate program	Referral ID, email of referred customers
Meta, LinkedIn, X and Reddit	Advertising pixels that measure our ads	Cookie IDs, pages visited, device data
Umami	Privacy-friendly website analytics (no cookies)	Pages visited, referrer, device data
Cal.com	Booking a call with us	Whatever you enter when you book

We may also share information:

with your teammates, inside your organization in Intently;
if the law requires it, or to protect people, our users or our service;
with a buyer or successor if our business is sold or merged, under this policy.

We don’t sell personal information for money. Our advertising pixels may count as “sharing” for targeted advertising under some US state laws. To opt out, turn on Global Privacy Control in your browser, email support@intently.ai, or block these cookies in your browser.

How long we keep it

Your account and projects: while your account is open. After you close your account or ask us to delete it, we delete it within [TBD: deletion period after account closure].
Public posts and profiles: [TBD: retention period for collected public data], or sooner if the person asks us to delete it.
Billing records: as long as tax and accounting laws require.
Logs, analytics and error reports: [TBD: retention period for logs and analytics].

Security

We use encryption in transit (HTTPS), store passwords hashed, keep secrets in Microsoft Azure Key Vault, and limit who on our team can access production data. No system is perfectly secure, so if you think something is wrong, please tell us at support@intently.ai.

International transfers

We are based in the United States and our systems run in the United States. If you are outside the US, your information will be processed there. Where the law requires it, we rely on [TBD: transfer mechanism, for example Standard Contractual Clauses] to protect it.

Your rights

If you are in the EU, UK or a similar region, you can ask to access, correct or delete your data, to restrict or object to how we use it, and to get a copy in a portable format. Where we rely on your consent, you can withdraw it. You can also complain to your local data protection authority.

If you live in California or another US state with a privacy law, you can ask to know what we collect and how we use it, to correct or delete it, and to opt out of “sale” or “sharing” for targeted advertising. We won’t treat you differently for using these rights.

To use any of these rights, email support@intently.ai. We may need to confirm who you are before we act. We reply within the time the law gives us, usually 30 days under GDPR and 45 days under California law.

Children

Intently is a tool for businesses. It is not meant for children, and we don’t knowingly collect information from anyone under 16. If you think a child has given us information, email support@intently.ai and we will delete it.

Changes to this policy

If we change this policy, we’ll update the date at the top. If the change is significant, we’ll let you know by email or in the app before it takes effect.

Contact us

Clutch Codeworks LLC
[TBD: mailing address]
support@intently.ai