Terms of service

This agreement

These terms are an agreement between you and Clutch Codeworks LLC (“we”, “us”), which runs Intently. They apply when you use intently.ai, the app at app.intently.ai, or anything else we offer under the Intently name (together, the “service”).

If you use Intently for a company, you agree to these terms for that company, and you confirm you’re allowed to. By creating an account or using the service, you accept these terms and our privacy policy.

Your account

• Give us accurate details and keep them up to date.
• Keep your login safe. You’re responsible for what happens under your account.
• You can invite teammates to your organization. You’re responsible for how they use Intently and for removing people who should no longer have access.
• You must be at least [TBD: minimum age] years old to use Intently.
• Tell us right away at support@intently.ai if you think someone has used your account without permission.

What Intently does

Intently looks for public conversations on Reddit, X, LinkedIn, GitHub and Discourse that match the intent signals you set up. It scores and summarizes them, shows you public details about the people involved, and drafts replies.

Intently does not post, comment or message anyone for you. When you reply, you do it yourself, from your own accounts, and you’re responsible for what you send.

We work to keep Intently useful and available, but we may change, add or remove features over time.

Using Intently fairly

Intently is for starting honest, helpful conversations. When you use it, you agree to:

• follow the rules of every platform and community you post in, including Reddit, X, LinkedIn, GitHub and Discourse, and the rules of each subreddit, forum or group;
• be clear about who you are and that you’re connected to your product, where the platform or law asks you to;
• follow anti-spam, marketing and privacy laws when you contact people or use data from Intently.

You agree not to:

• spam, mass-message or harass people, or keep contacting someone who has asked you to stop;
• pretend to be someone else, use fake accounts, or post fake reviews or endorsements;
• use data from Intently to make decisions about someone’s eligibility for jobs, credit, housing or insurance, or to track or profile people for any unlawful purpose;
• resell or publish the data in Intently, or build a competing database from it;
• scrape, copy, reverse engineer or overload the service, or get around its limits or security;
• share your login outside your organization;
• use Intently for anything illegal or harmful.

If you break these rules, we may suspend or close your account.

Plans, credits and billing

• Free start. New accounts can find their first 20 leads for free, without a card.
• Subscriptions. Paid plans are billed monthly in advance through Stripe and renew automatically until you cancel. Current plans and prices are on our pricing section.
• Credits. Each plan includes credits. A credit is used each time a search runs, and the amount depends on the platform. You see an estimate before anything runs. Unused credits [TBD: whether unused credits roll over or expire at the end of each billing period].
• Taxes. Prices don’t include taxes unless we say so. You pay any taxes that apply.
• Price changes. We’ll tell you at least [TBD: notice period for price changes] before a price change affects your plan.
• Cancelling. You can cancel at any time from your billing settings. Your plan stays active until the end of the period you’ve paid for.
• Refunds. [TBD: refund policy]
• Failed payments. If a payment fails, we may pause your searches until it’s sorted out.

Your content

“Your content” means what you put into Intently: your business details, website, intent signals, notes, statuses and the replies you write or edit. It stays yours.

You give us permission to store and process your content only as needed to run and improve the service, including sending it to our AI and other service providers listed in our privacy policy. You confirm you have the right to give us this content.

Public data and other platforms

The posts and profiles Intently shows you belong to the people who wrote them and to the platforms they were posted on. We collect them from public sources and can’t promise they are complete, accurate or current.

Platforms can change their rules or access at any time, which may affect what Intently can find. When you use this data, including anything you export, you are responsible for using it lawfully.

AI suggestions

Intently uses AI to score conversations, write summaries and draft replies. AI can be wrong, miss context or say something that doesn’t fit. Treat its output as a starting point: read it, check it and make it yours before you send anything. You are responsible for what you post.

Our property

Intently, including its software, design, name and logo, belongs to Clutch Codeworks LLC. These terms give you the right to use the service while your account is active. They don’t give you ownership of it.

If you send us ideas or feedback, we may use them without owing you anything. Thank you, though.

Third-party services

Intently works with other services, such as Stripe for payments and Slack for notifications. Your use of those services is covered by their own terms, and we aren’t responsible for them.

No warranties

We provide Intently “as is” and “as available”. To the extent the law allows, we make no promises beyond those in these terms, including any implied promises that the service is fit for a particular purpose, will always be available, or will find you a particular number of leads or customers.

Limits on our liability

To the extent the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data;
• our total liability for any claim about Intently is limited to the amount you paid us in the 12 months before the claim.

Some places don’t allow these limits, so they may not all apply to you.

If someone makes a claim because of your use

If someone makes a claim against us because of your content, the replies or messages you send, or your breaking these terms or the law, you agree to cover our reasonable costs and losses from that claim.

Ending this agreement

You can stop using Intently and cancel at any time. We may suspend or close your account if you break these terms, don’t pay, or put other people or the service at risk. Where it’s reasonable, we’ll warn you first.

When your account closes, you lose access to the service and we delete your data as described in our privacy policy. Sections that by their nature should continue, such as payment, liability and governing law, still apply.

Governing law

These terms are governed by the laws of [TBD: governing state], United States. Any dispute will be handled in the courts of [TBD: court location for disputes], unless the law where you live says otherwise.

Changes to these terms

We may update these terms. We’ll change the date at the top, and if a change is significant we’ll tell you by email or in the app before it takes effect. If you keep using Intently after that, you accept the new terms.

Contact us

Clutch Codeworks LLC
[TBD: mailing address]
support@intently.ai